Privacy policy

At GLOBAL NATURAL we strive to provide you with the highest level of service possible, including respect for personal information.

This privacy notice will inform you about how we take care of your personal data when you visit our website (regardless of where you visit it from)

Purpose of this privacy notice

This privacy notice explains how GLOBAL NATURAL collects and processes your personal data when you interact with us, including any data that you may provide through this website or when you purchase a product or service. It also explains how we will store and process this data, as well as keep it secure.

Founded less than a decade ago, we strive to become an industry leader by delivering premium quality supplements to customers in Europe and around the world. All our products are manufactured in the US and the EU according to the highest standards.

We have appointed a data privacy manager who is responsible for overseeing matters related to this privacy notice. If you have any questions about this privacy notice please feel free to contact us (ссылка на раздел контакты.

Changes to the privacy notice and your responsibility to inform us of changes

This version was last updated in July 2020. It is likely that we will need to update this privacy notice from time to time. We will notify you of any significant changes, but you can come back and check it out whenever you want.

It is important that the personal information we store about you is accurate and up-to-date. Please keep us informed if your personal information changes during your relationship with us.

Third-party links

This website may contain links to third-party websites, plugins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or transmit data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we recommend that you read the privacy notice of each website you visit.

Cookies

You can configure your browser to refuse all or some of the browser’s cookies, or to warn you when websites install or access cookies. If you disable or refuse cookies, please note that some parts of this website may become unavailable or may not function properly. For more information about the cookies we use, please read our cookie policy.

Data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity was deleted (anonymous data).

We may collect, use, store and transfer various types of personal data about you, which we have grouped as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel an order you have placed with us but we will notify you if this is the case at the time.

3. When and how we collect your personal data

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact, Financial, Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for or buy our products or services on line, over the phone or by filling in an order form;
  • visit and / or create an account on our website;
  • subscribe to our newsletter;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback;
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    • analytics providers;
    • advertising networks.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
  • Identity and Contact Data from data brokers.
  • Identity and Contact Data from publicly available sources.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform a contract we have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

See below to find out more about the types of lawful basis that we will rely on to process your personal data.

Purposes for which we will use your personal data

Note that we have the right to provide your data, if required by law, under the legislation of your state.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. These include contracts, legitimate interests, consent and legal obligations. Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties.
• External Third Parties
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

7. Data security

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. For example, we secure access to all transactional areas of our websites using ‘https’ technology and secure sensitive data (such as payment card information) by SSL encryption. A padlock at the bottom of your browser indicates that encryption is in operation.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long we will use your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), such as:

• Full name of the account holder
• Postal address
• Telephone number
• Customer number (if available)
• Recent order number (if available)
• Email address(s) registered with us (if available).

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.